Frequently Asked Questions

How long is my initial visit?
Set aside about one hour for your initial visit. Please arrive at least 15 minutes early to complete our patient forms. You may download these forms and bring the completed documents to our office at the time of your visit.

What do I wear to my first visit?
Wear comfortable clothing that allows access to the injured area for evaluation. For example, if you are coming to see us for a hip or knee injury, it is best to wear shorts.

What do I need to bring to my first visit?
Please bring your insurance card, a prescription for Physical Therapy (if you have one) from your doctor, and any typed X-Ray or MRI reports you may have (it is not necessary to bring the actual films). Please note you may also be responsible for a co-payment which, in accordance with our contract with your insurance company, is due at the time of service for each visit with us. Check with your insurance carrier if you have questions about your coverage or your related co-payment. Our front desk specialist with be there for you as a resource to answer questions.

How long is a typical Physical Therapy (PT) visit?
This varies based on the treatment plan established by your physical therapist. This will be clearly discussed on your evaluation day and then again as treatment progresses. Treatments generally take about an hour.

Will I be doing exercise?
If your treatment plan calls for exercise then your physical therapist will prescribe the right exercise dose to help you achieve your PT goals. At Competitive Edge, we use a graded exercise approach called Medical Exercise Therapy which leads to progressive functional exercises as your treatment plan advances.

Will my doctor be informed of what is going on?
We are committed to timely and clear communication with your referring physician. We send out an initial evaluation letter, supply progress reports for follow up appointments with your physician, and provide a discharge summary at the completion of your care. We value the importance of a team approach in your rehabilitation.

What's the difference between a referral and a prescription for physical therapy?
A referral is an authorization from your Primary Care Physician (PCP) referring you to an in-network specialist. Most HMO’s require a referral. A prescription is the written order for physical therapy from the referring doctor. When you call to book your initial evaluation, our front desk specialist can help you determine if either a referral or a prescription is required by your insurance carrier.

What insurance do you take?
We are contracted with most insurance companies, including all worker’s compensation and motor vehicle accident injuries. Please call our office for an updated list if you do not see your insurance carrier listed below.

Aetna
Blue Cross Blue Shield
Cigna
First Health / Coventry
Harvard Pilgrim Health Care
Medicare
Multiplan / PHCS
Tricare
Tufts Health Plan
United Health / ACN

Do I have a choice where I go for my physical therapy?
When seeking physical therapy services, it is important to know that you have the right to choose your physical therapist. In Massachusetts, we are fortunate to have direct access, which means you can make an appointment to see a physical therapist directly without a physician’s prescription. Although a physician or medical center may suggest a certain facility, the decision as to where you seek treatment is yours.